Privacy Policy

Batter Fly s.r.l. is committed to protecting user privacy in accordance with EU Regulation 2016/679 (GDPR) and current national legislation. We ask you to carefully read the following privacy policy to understand how personal information is collected and processed.

Data Controller
Batter Fly s.r.l.
Via Collodi 7/A 40012 Calderara di Reno (BO) Italy
Tax Code / VAT No. IT02235301203

Batter Fly s.r.l. operates in the commercial sector and is registered with the Chamber of Commerce of Bologna (Reg. No. 02235301203) and the Economic and Administrative Index (REA) number 423591.

Contacts: Tel. (+39) 051 6468377 - (+39) 051 725374 | E-mail: [email protected]

Batter Fly s.r.l. collects personal information through its staff, the website www.batterfly.com, phone contacts, visits to our headquarters, trade fairs, or events.

What personal information is collected?
We collect data provided directly by the user or through the use of the website, including:

Identification and contact data of the user and the company (name, role, e-mail, phone number, shipping addresses) necessary for quotes and orders.
Information on transactions, billing, and deliveries following purchases.
Registration data for promotional activities or conferences.
Interaction data with marketing e-mails (receipt/opening) to measure the effectiveness of campaigns.

The purchase of a product involves storing data in our database to track purchase history and warranties; such data cannot be deleted if required for legal obligations, but you may opt out of receiving promotional e-mails. By providing third-party data, the user guarantees they have the right to communicate it, releasing the Data Controller from any liability towards third parties.

How and why is personal information used?
Information is processed for:

Execution of a contract or pre-contractual measures (order management, quotes, shipments).
Responding to questions, suggestions, or complaints.
Market research and feedback on products/services.
Sending promotional communications (subject to consent or based on legitimate interest for similar products).
Security, fraud prevention, and compliance with regulatory and tax obligations.

Legal basis for processing: The processing is based on the execution of a contract (Art. 6.1.b GDPR), compliance with a legal obligation (Art. 6.1.c GDPR), the legitimate interest of the Data Controller (Art. 6.1.f GDPR), and the consent of the data subject where required (Art. 6.1.a GDPR).

Sharing of personal information
We share data with selected third parties to carry out our business activities:

Manufacturers for technical support, warranties, and updates.
Transport companies and customs offices for shipments.
Banking institutions and payment systems (e.g., PayPal, Multisafepay).
Professional consultants and public offices for tax/administrative compliance.
Legal advisors or debt collection agencies.

In the event of data transfers outside the EEA, we ensure appropriate safeguards are in place in accordance with current regulations.

Methods, location, and retention periods
We adopt security measures to prevent unauthorized access or modifications. Data is processed at the Data Controller's headquarters and in any other place where the parties involved in the processing are located.
Retention periods: Data is kept for the time strictly necessary for the purposes indicated. Specifically, data required for tax and accounting purposes is kept for 10 years as required by Italian law; marketing data is kept until consent is withdrawn or an objection is made.

Information Security
We use SSL (Secure Sockets Layer) encryption to protect sensitive data sent online. Access to the user account is protected by a personal password; we strongly advise you not to disclose it to anyone.

Your Rights (Arts. 15-22 GDPR)
The user has the right to request from Batter Fly s.r.l. at any time:

Access: confirmation of the existence of data and receipt of a copy.
Rectification: updating or correcting inaccurate data.
Erasure (Right to be forgotten): removal of data if no longer necessary or upon withdrawal of consent.
Restriction: restriction of processing in specific cases.
Data Portability: receiving data in a structured format to transfer it to another controller.
Objection: objecting to processing for legitimate reasons or for direct marketing.

The user also has the right to lodge a complaint with the Data Protection Authority. Requests should be directed to [email protected].

Cookie Policy
Our website uses cookies to improve the browsing experience. The use of non-technical cookies occurs only with the user's explicit consent via the dedicated banner.

Cookie management via browser:

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Disabling technical cookies may limit the functionality of the website.

Updates
This privacy policy may be modified to reflect regulatory changes. In the event of substantial changes, we will inform users via the website or e-mail.

Content verified on 07/05/2026