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Delivery Information

SOFTWARE OPTIONS
The software options do not require a material shipment, therefore no costs are applied even for amounts below EUR 95 VAT excluded (EUR 115.90 VAT included).

Free shipping Italy
For orders equal to or greater than EUR 95 VAT excluded (EUR 115.90 VAT included) shipments are free throughout the national territory.
For orders below EUR 95 VAT excluded (EUR 115.90 VAT included), a fixed amount of EUR 10 VAT excluded (EUR 12.20 VAT included) will be applied.

Cash on delivery charges for Italy
By selecting cash on delivery, you will be charged the following expenses:
 EUR 3.50 VAT excluded for a minimum amount of EUR 200 VAT excluded (EUR 244 VAT included) and below EUR 500 VAT excluded (EUR 610 VAT included)
1.5% of the total value for amounts exceeding EUR 500 VAT excluded (EUR 610 VAT included)
The amount of the cash on delivery will be collected in cash only, up to a maximum of EUR 999.99.

Typical time for delivery
For Italy we have calculated that from the moment of delivery of the courier to the actual delivery to the customer we have foreseen 24 hours or 48 hours for remote areas and islands.
Out of Italy, we have calculated that from the moment of delivery of the courier to the actual delivery to the customer we have foreseen 72 hours or 96 hours for remote areas and islands.
We use DHL Express, FedEx or TNT and all orders will have a dedicated tracking number.
Public holidays in Italy LINK to Wikipedia

We do not apply VAT when a valid EU VAT number is provided.




Free Delivery for orders above EUR 200 VAT excluded (EUR 244 VAT included) to the following Countries:
Austria, Belgium, France, Germany, Luxembourg, Netherlands, Slovenia, Spain.

Free Delivery for orders above EUR 300 VAT excluded (EUR 366 VAT included) to the following Countries:
Bulgaria, Czech Republic, Denmark, Finland, Greece, Hungary, Ireland, Poland, Portugal, Romania, Slovak Republic, Sweden, United Kingdom.

Free Delivery for orders above EUR 400 VAT excluded (EUR 488 VAT included) to the following Countries:
Albania, Andorra, Bosnia and Herzegovina, Cyprus, Croatia, Estonia, Gibraltar, Iceland, Faroe Islands, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Monaco, Montenegro, Norway, United Kingdom, Serbia, Switzerland.

Shipping costs to the following Countries for orders below EUR 200 (VAT excluded)
EUR 18 (VAT excluded) | Slovenia, Germany, France, Austria.
EUR 19 (VAT excluded) | Belgium, Luxembourg, Netherlands, Spain.

Shipping costs to the following Countries for orders below EUR 300 (VAT excluded)
EUR 23 (VAT excluded) | Portugal, Ireland, Greece, Finland, Denmark, Sweden.
EUR 24 (VAT excluded) | Slovak Republic, Romania, Czech Republic, Poland, Bulgaria, Hungary.

Shipping costs to the following Countries for orders below EUR 400 (VAT excluded)
EUR 27 (VAT excluded) | United Kingdom, Liechtenstein, Monaco, Switzerland.
EUR 29 (VAT excluded) | Norway.
EUR 39 (VAT excluded) | Cyprus, Croatia, Estonia, Lithuania, Latvia, Malta.
EUR 55 (VAT excluded) | Iceland, Gibraltar, Faroe Islands, Macedonia, Albania, Kosovo, Bosnia and Herzegowina, Serbia, Montenegro, Andorra.

Shipping costs to the following Country for orders of all amounts
EUR 95 (VAT excluded) | Israel.




Please remember that shipping costs do not include any possible import taxes or customs fees. You are responsible for payment of any duties or taxes incurred. International orders may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.

Please send us an email for shipments towards non-listed European countries.
Send an email to info@batterfly.com




TAX Code/Fiscal Code meaning from Wikipedia (External Link):
https://en.wikipedia.org/wiki/Italian_fiscal_code_card

IN CASE YOU DON'T KNOW IT, WRITE "NOT AVAILABLE"

TAX Code/Fiscal Code some examples:
- Germany = Steuernummer or Identifikationsnummer
- France = INSEE
- Spain = DNI
- Denmark = CPR
- Croatia = OIB
- Iralnda = PPS
- Iceland = Kennitala
- Poland = PESEL
- Romania = CNP
- UK = UTR
- Sweeden = Personnummer




Signature with Reserve
The staff of Batter Fly that manages the shipment is very attentive to the protection of the material you ordered and its packaging.
The original packaging of the supplier, if not already in double box, is further placed in a new carton.
We advise you to check the outside packaging well when you receive the parcel and, if necessary, sign the courier's document with reserve.
Thank you.

Retention of title
Ownership of the goods passes to the customer when it is entrusted to the carrier for shipment. The goods travel at the risk of the customer even when it is delivered free domicile of the customer. Batter Fly retains ownership of all goods until full and final payment of the delivered goods.

go to Terms and conditions of use

for more info email to info@batterfly.com



Countries with shipping restrictions

Country Dangerous Goods Dry Ice and lithium batteries section II
Albania No No
Andorra No No
Austria Yes Yes
Belgium No Yes
Bosnia and Herzegowina No No
Bulgaria Yes Yes
Croatia Yes Yes
Cyprus No No
Czech Republic Yes Yes
Denmark Yes Yes
Estonia No No
Fare Islands No No
Finland Yes Yes
France Yes Yes
France, Metropolitan Yes Yes
Germany Yes Yes
Gibraltar No No
Greece No No
Hungary No No
Iceland No Yes
Ireland Yes Yes
Israel Yes Yes
Italy Yes Yes
Kosovo No No
Latvia No No
Liechtenstein Yes Yes
Lithuania Yes Yes
Luxembourg Yes Yes
Macedonia No No
Malta No No
Monaco Yes Yes
Montenegro No No
Netherlands Yes Yes
Norway Yes Yes
Poland Yes Yes
Portugal Yes Yes
Romania No No
San Marino Yes Yes
Serbia No No
Slovak Republic Yes Yes
Slovenia Yes Yes
Spain Yes Yes
Sweden Yes Yes
Switzerland Yes Yes
United Kingdom Yes Yes
Vatican City State (Holy See) Yes Yes