Elektro-Automatik Service Plans
Choose the level of protection that fits the solutions for your operations. 1
Extended Warranty
- Extension of factory warranty to 3 or 5 years
- All repairs include full factory verification before return to customer
- Includes all parts, labor, and return shipping
Instrument Protection
- Reduced turnaround time (2-week in-lab service)2
- Coverage of Electrical Overstress (EOS) and ESD damage3
- Preferred access to customer support (48-hour response)
- Same features as 3- or 5-year extended warranty
Instrument Loaner
- Loaner units of equal or better capability shipped within 48 hours of service initiation
- Coverage of accidental damage3
- Same features of Instrument Protection Plan for 3 or 5 years
1. Service plans are currently offered with NEW equipment purchases only.
2. Final turnaround time is subject to part availability and/or expedited shipping times.
3. EOS, ESD and accidental damage coverages are limited to three events per year per instrument.
Service Plans for Power Instruments
For EA-10000 and EA-20000 Series
| |
Extended Warranty |
Instrument Protection |
Instrument Loaner |
| Is this the right level for you? |
Avoid unexpected equipment replacement or repair costs.
Ensure productivity and operations at peak performance guaranteed by factory verification. |
Avoid buying replacement units or costly downtime mitigation strategies through faster service turnaround times.
Get additional EOS & ESD protection. |
Avoiding buying a new replacing unit to mitigate downtime.
Full damage protection. |
| Factory warranty extension |
✔ |
✔ |
✔ |
| Full factory verification |
✔ |
✔ |
✔ |
| Full EOS & ESD damage coverage |
– |
✔ |
✔ |
| 48h response time from customer support |
– |
✔ |
✔ |
| Accidental damage coverage |
– |
– |
✔ |
| Loaner provided |
– |
– |
✔ |
| Reduced turnaround time for Repair or Loaner |
6-week repair |
2-week repair |
Loaner available in 48hr |
